Terms of service

OVERVIEW This website is operated by Luz Design. Throughout the site, the terms "we," "us," and "our" refer to Luz Design. Luz Design offers this website, including all information, tools, and services available on this site to you, the users, provided that you accept all the terms, conditions, and notices outlined here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including additional terms and conditions and rules referenced here and/or available through links. These Terms of Service apply to all users of the site, including, but not limited to, users who are visitors, suppliers, customers, merchants, and/or content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you must not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the latest version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use or access to the website after any changes are posted will be considered as acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS By accepting these Terms of Service, you declare that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given your consent to allow your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purposes nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You may not transmit any viruses, worms, or any other destructive code.
Violation or breach of any of the Terms will result in the immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS We reserve the right to refuse service to anyone, for any reason, at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to comply with and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, or access to the Service, or any contact on the website through which the service is provided, without express written permission from us.
The headings used in this agreement are included for convenience and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION We are not responsible if the information available on this site is not accurate, complete, or current. The materials on this site are provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the materials on this site is at your own risk.
This site may contain certain historical information. Historical information, by its nature, is not current and is provided for reference only. We reserve the right to modify the content of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – SERVICE AND PRICE CHANGES The prices of our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
We will not be liable to you or to any third party for any modifications, price changes, suspensions, or discontinuations of the Service.

SECTION 5 – PRODUCTS OR SERVICES (IF APPLICABLE) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy: https://luzdesign.hr/policies/refund-policy.
We have made every effort to display the colors and images of our products accurately. However, we cannot guarantee that the colors displayed on your computer monitor will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit quantities of any products or services we offer. All product descriptions or prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service on this site is void where prohibited.
We do not guarantee that the quality of any products, services, information, or other material purchased or obtained from you will meet your expectations or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. In the event we make a change or cancel an order, we will attempt to notify you by contacting you via email and/or billing address/phone number provided at the time the order was made.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Return Policy: https://luzdesign.hr/policies/refund-policy

SECTION 7 – OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We will have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve the terms on which the relevant third-party providers offer the tools.
We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services will also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available through our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any damage or loss caused by the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party website. Please review the third party’s policies and practices carefully and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions about third-party products should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you submit certain specific submissions (e.g., contest entries) or without a request from us you send creative ideas, suggestions, plans, or other materials, whether online, by email, by mail, or otherwise (collectively, "comments"), you agree that we may, at any time, without limitation, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments you forward to us. We are not and will not be under any obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine at our sole discretion to be illegal, offensive, threatening, defamatory, pornographic, obscene, or otherwise inappropriate or violates the intellectual property rights of any party or these Terms of Service.
You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. Furthermore, you agree that your comments will not contain defamatory or otherwise illegal, offensive, or obscene material, nor contain any viruses or other malicious software that could affect the operation of the Service or any associated website. You must not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties regarding the origin of the comments. You are solely responsible for the comments you post and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy: https://luzdesign.hr/policies/privacy-policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We are not obligated to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No update or refresh applied to the Service or any related website should be construed to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES
In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for unlawful purposes;
(b) to encourage or engage in illegal activities;
(c) to violate any local or international laws, rules, or regulations;
(d) to infringe upon or violate our intellectual property rights or the rights of others;
(e) to threaten, abuse, defame, harass, intimidate, discriminate, or threaten based on gender, sexual orientation, religious belief, ethnicity, race, age, national origin, or disability;
(f) to provide false information or spread falsehoods;
(g) to collect or track the personal information of others;
(h) to send unsolicited or unauthorized advertising, promotional materials, spam, phishing attacks, or any other form of unwanted communication;
(i) to disrupt or interfere with the security features or violate the security of the Service or any associated website.
We reserve the right to terminate your use of the Service or associated website if you violate any prohibited uses.

SECTION 13 – LIMITATION OF LIABILITY
We will not be responsible for any damages, losses, lawsuits, or other consequences arising from your use or inability to use the Service or related websites, including, but not limited to, any direct, indirect, incidental, special, punitive, or consequential damages, loss of profits, loss of data, or other losses (even if we have been advised of the possibility of such damages).
No provision of these Terms of Service will exclude or limit our liability for death or bodily injury caused by negligence, fraud, or any liability that cannot be excluded or limited under applicable laws.

SECTION 14 – SEVERABILITY
If any provision of these Terms of Service is determined to be illegal, invalid, or unenforceable, that provision will be severed from the remaining provisions, and the remaining provisions will remain in full force.

SECTION 15 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date will survive the termination of this Agreement for all purposes.
These Terms of Service will remain in effect until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services or by ceasing to use the site.
If we believe you have violated any provision of these Terms of Service or if we are required to do so by law, we may suspend your access to the Service at any time without prior notice.

SECTION 16 – ENTIRE AGREEMENT
These Terms of Service constitute the entire agreement between you and us regarding your use of the Service and supersede all prior agreements, communications, and proposals, whether oral or written, between you and us.

SECTION 17 – EFFECTIVE DATE
These Terms of Service will take effect when you accept them.

SECTION 18 – CONTACTING US
For any questions regarding these Terms of Service, feel free to contact us by email at: info@luzdesign.hr.